Terms and conditions of Sale

• Sloeberry Spirits do not sell or deliver alcohol to persons less than 18 years of age. By agreeing to these terms and conditions, you are confirming that you are 18 years of age or older. If the person at the delivery address appears to be under 25 years of age, our couriers have been requested to check proof of age. Please ensure someone over 18 years old is available to receive the goods.

• Products are dispatched using either Royal Mail First Class Post or a courier service; they do not deliver to the Channel Islands (including Alderney and Herm).

Shipping costs

Shipping cost are calculated by weight, total average cost per product may reduce the more you buy.

Shipping

We use a combination of Royal Mail and a courier service to
keep the cost of postage and packaging as low as possible.

Orders received before 5.00pm will normally be shipped the
following working day, subject to availability.

Royal Mail First Class Post

Anything less than 1kg in weight will always be shipped
using Royal Mail first Class Post.

Courier Service – Standard shipping
(4-7 day delivery from despatch date)

All products weighing over 1kg, with the exception of our
truffle products or products which truffles form part will be shipped by
courier service; you will have the option to upgrade to Royal Mail First Class.

• Please allow 7 working days for delivery from time of placing order.

We want you to receive your truffles in perfect condition,
which is why any truffle product or product which truffles form a part of will
always be shipped by Royal Mail First Class Post. The website will not allow
you to choose a different method of shipping for any transaction containing
these products. Should your order only contain a small amount of truffle
products, you may wish to place two separate orders to keep cost down.

We reserve the right to delay posting in hot weather as the
high ambient temperatures may cause the truffles to soften. Where we are unable
to ship orders within our published timescale, you will be notified by
email/telephone/fax with the reason for the delay and a new shipping date. You
may then either accept the new shipping date, cancel your order or if you agree by
email, instruct us to ship the product.

 

Returns

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention not to keep the goods within 14 working days* from the day of delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been consumed or used. Whilst the goods are in your possession you must take reasonable care of them and not use them. Products must still be sealed.

*Working days’ means all days other than Saturday, Sunday and public holidays.

There are two ways to refund your purchase:

• Via email: info@sloeberryspirits.co.uk, please quote your order reference number.

• By phoning us on 01664 738 088, please have your order reference number and delivery details to hand.

We’ll provide a full refund for the cost of the product plus the delivery charge paid. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund your purchase if:

• The seal has been broken on any bottles or food product

• The goods were a special order to your specification

Cancellations

If I change my mind...

You’ve changed your mind about the item you’ve purchased and want to cancel your order before order despatch - no problem.

Just call us on 01664 738 088 and we’ll discuss the cancellation with you and whether you’d prefer to have an alternative product sent to you, or a refund. 

Collections

If you have an item you wish to return, we’ll arrange a date with you for our couriers to collect the product.

Damaged Goods...

What happens if my product arrives damaged?

On rare occasions, a product may get damaged in transit. If you do receive a damaged product, please call us within 48 hours on 01664 738 088 and we will arrange a free of charge collection and either a refund or replacement product.